Terms of Use

1. Acceptance of these Terms

These Terms & Conditions ("Terms") govern your purchase of jewellery and related services from MAYERI ("MAYERI", "we", "us", "our") through this website, and form a binding agreement between you and us. By placing an order you confirm that you have read, understood and accepted these Terms in full, together with our Privacy Policy and our Return & Exchange Policy, each of which is incorporated here by reference.

If you do not agree with any part of these Terms, please do not complete your purchase. Continuing to checkout after this notice is treated as your informed consent to everything set out below.

2. Definitions

In these Terms, the following words carry the meanings given to them here, unless the context requires otherwise.

• "Piece" or "Product" means any jewellery article, accessory or gift item offered for sale by MAYERI.
• "Order" means a request placed by you through the website to purchase one or more Pieces.
• "Delivery Partner" means the logistics service engaged by us to carry your Order to the address you provide.
• "Working Day" means Monday to Saturday, excluding public holidays notified in Rajasthan, India.
• "Forever Wardrobe" means our buyback and exchange programme described in Clause 19.

3. Eligibility & Your Account

You must be at least 18 years of age and legally capable of entering into a contract under the Indian Contract Act, 1872 to place an Order. Minors may shop only under the supervision of a parent or legal guardian, who accepts responsibility for the Order.

You are responsible for the accuracy of the details you provide — your name, mobile number, email address and delivery address — and for keeping your account credentials confidential. We are not liable for losses arising from an Order placed using your credentials by someone you allowed to access them.

We may refuse, restrict or close an account where the information given is materially incorrect, where the account is used for resale without our consent, or where the account shows a pattern of abuse of our return and exchange policies.

4. Products, Craft & Natural Variation

Every MAYERI piece is finished by hand. Minor variations in polish, plating tone, stone placement, texture and weight are inherent to handcrafted jewellery. Such variation is a signature of the craft and is not treated as a manufacturing defect.

Product photographs are styled and shot under studio lighting, often enlarged to show detail. Colour, lustre and scale may appear different on your screen depending on your display calibration, brightness and viewing angle. Dimensions and weights listed on a product page are approximate and may vary by up to 5%.

Styling props, chains, boxes and accessories seen in a photograph are not part of the Order unless expressly listed in the product description.

5. Materials, Purity & Hallmarking

Unless stated otherwise on the product page, our silver jewellery is crafted in 925 sterling silver and carries the applicable BIS hallmark with a HUID, as required by law. The hallmark may be placed discreetly on the inner surface, clasp or bale of the piece.

Gold-finished pieces are plated over a sterling silver base. Plating is a surface treatment: it is measured in microns, it is not solid gold, and it will wear naturally with time, friction, perspiration and exposure to chemicals. Replating is offered as a paid service and is not covered by warranty.

Rhodium, e-coating and anti-tarnish treatments extend the life of a finish but do not make a piece tarnish-proof.

6. Gemstones & Pearls

Stones described as cubic zirconia, moissanite, lab-grown or semi-precious are declared as such on the product page. We do not represent any simulated or lab-grown stone as a natural diamond, and we do not describe any treated stone as untreated.

Natural stones and pearls carry inclusions, banding, surface marks and colour differences that occur in nature. Two pieces of the same design may therefore differ visibly. These characteristics are not defects and are not grounds for return under Clause 17.

Pearls, opals, emeralds and other soft or porous stones require particular care and may be damaged by ultrasonic cleaning, heat, perfume and household chemicals. Damage of this kind falls outside the warranty in Clause 21.

7. Sizing, Resizing & Fit

Ring sizes follow the Indian sizing standard published on our size guide. Please measure carefully before ordering; we are unable to guarantee a fit based on a size chosen by estimate.

One complimentary resize is offered within 30 days of delivery on eligible plain-band designs, subject to structural feasibility. Pieces that are pavé-set across the full band, engraved, or of an unusual profile may not be resizable, and any attempt to resize such a piece elsewhere voids the warranty.

Chains, anklets and bracelets can generally be shortened but not lengthened beyond the extender provided.

8. Personalisation, Engraving & Made to Order

Engraved, initialled, birthstone-set and made-to-order pieces are produced specifically for you. Please check spelling, spacing and character count before confirming — we engrave exactly the text you submit, and we cannot correct an error in the text after production has begun.

Personalised and made-to-order pieces cannot be cancelled once production has begun, and are not eligible for return, exchange or refund except where they arrive damaged or differ from the specification you confirmed.

Production of a made-to-order piece typically takes 10 to 15 Working Days before dispatch, and this timeline is communicated on the product page.

9. Pricing, Taxes & Currency

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise on the product page or at checkout. Prices are subject to change without prior notice; the price applicable to your Order is the price displayed at the moment the Order is confirmed.

Prices reflect the cost of metal, stones, making charges and finishing at the time of listing. Because metal rates move, a price displayed today may not be available tomorrow, and a price shown on a saved page, screenshot or cached view is not binding on us.

In the rare event of a pricing error caused by a technical fault, a data entry mistake or a currency conversion failure, we reserve the right to cancel the affected Order and issue a full refund. You will be informed before any such cancellation and given the option to reorder at the correct price.

10. Orders & Acceptance

Your Order is an offer to purchase, not a concluded contract. A contract of sale is formed only when we send you an Order confirmation by email or SMS. Adding a Piece to your bag or wishlist does not reserve it, and stock is allocated only on confirmation.

We may decline or cancel an Order, in whole or in part, in circumstances that include the following.

• The Piece is out of stock or has been withdrawn from sale.
• The delivery address falls outside the area served by our Delivery Partners.
• The Order appears to be for commercial resale without our written consent.
• We suspect fraudulent activity, payment irregularity or misuse of an offer.
• The Order cannot be fulfilled due to an event described in Clause 31.

11. Payments

We accept UPI, major credit and debit cards, net banking and select wallets. Cash on Delivery, where offered, may be limited by Order value, PIN code and past delivery history, and may carry a nominal handling fee that is disclosed before you confirm.

Payments are processed by PCI-DSS compliant payment partners. MAYERI does not store your complete card number, CVV, UPI PIN or net banking credentials on its servers. We will never ask you for these details over a call, email or message — please report any such request to us immediately.

If an amount is debited but the Order is not confirmed, the transaction has failed at the gateway and is auto-reversed by your bank, typically within 5 to 7 Working Days. Share the transaction reference with our care team if the reversal does not appear within that window.

12. Coupons, Offers & Gift Cards

Coupon codes are valid for a limited period, are non-transferable, cannot be exchanged for cash and cannot be applied retrospectively to a completed Order. Unless expressly stated, only one coupon may be applied per Order, and coupons do not stack with ongoing promotions or with Forever Wardrobe exchange value.

If an Order that used a coupon is partly returned, the discount is recalculated on the retained items and the refund is adjusted accordingly. If the retained items no longer meet the coupon's minimum value, the full discount is recovered from the refund.

Gift cards are valid for 12 months from issue, may be used across multiple Orders until exhausted, and are not redeemable for cash. We may withdraw or modify any offer at any time without prior notice, save for Orders already confirmed.

13. Shipping & Delivery

Orders are generally dispatched within 1 to 2 Working Days of successful order confirmation. Standard delivery within India typically takes 3 to 7 Working Days from dispatch; remote PIN codes and hill regions may take longer. Every shipment is insured in transit at no additional cost to you.

Delivery timelines are good-faith estimates, not guarantees, and may be affected by weather, strikes, restrictions, public holidays or other events beyond our control. Title and risk in the Piece pass to you on delivery to the address you provided.

Please observe the following at the time of delivery, as they protect your claim if something has gone wrong in transit.

• Inspect the outer packaging and the tamper seal before accepting the parcel.
• If the parcel appears opened, re-taped, wet or lighter than expected, refuse delivery and inform us the same day.
• Record an unedited opening video of a sealed parcel — it is required to support any claim of a missing or incorrect item.
• Three delivery attempts are made; after that the parcel returns to us and re-dispatch may be chargeable.

14. International Orders & Customs

Where international shipping is offered, delivery timelines vary by destination and typically range from 7 to 21 Working Days from dispatch. Certain metals, stones and pearls are restricted in some jurisdictions, and we may be unable to ship them.

Customs duties, import taxes, clearance charges and any local levies are payable by you and are not included in the price shown at checkout. Where a parcel is refused or abandoned at customs, any duty, return freight and handling charge incurred is deducted from the refund.

15. Cancellations

You may cancel an Order free of charge at any time before it is dispatched, from your account or by writing to our care team with the Order number. A cancellation is effective only when we acknowledge it.

Once dispatched, an Order can no longer be cancelled and must instead be returned under Clause 16. Personalised, engraved and made-to-order pieces cannot be cancelled once production has begun, as set out in Clause 8.

Where we cancel an Order for a reason attributable to us, the full amount paid, including any shipping charge, is refunded without deduction.

16. Returns & Exchange

Unused and undamaged Pieces in their original packaging, with all tags, certificates, pouches and the invoice intact, may be returned within 2 days of delivery. Raise the request from your account or with our care team; a reverse pickup is arranged where the PIN code is serviceable, failing which a self-ship reimbursement is offered.

Unless otherwise required by applicable law, the following may be non-returnable.

• Customised or personalised products.
• Products specifically marked final-sale/non-returnable.
• Certain limited-edition products specifically excluded.
• Certain collaboration products specifically excluded.
• Giveaway products.
• Pieces that have been worn, altered, resized or repaired outside MAYERI.
• Pieces returned without the hallmark tag, invoice or original packaging.

17. Refunds

Returned Pieces are inspected on receipt against the invoice, weight and hallmark. Approved refunds are credited to the original payment method within 7 to 10 Working Days of the Piece passing that inspection. Cash on Delivery Orders are refunded by bank transfer to an account you nominate in your own name.

Shipping charges, gift wrapping charges, COD handling fees and any customs duty already incurred are non-refundable. Where a returned Piece fails inspection, it is shipped back to you at no cost with a written explanation, and no refund is due.

Bank processing timelines are outside our control; the date of credit to your account is determined by your bank or card issuer.

18. Damaged, Missing or Incorrect Items

Report a damaged, missing or incorrect item within 48 hours of delivery, with photographs of the outer packaging, the seal, the invoice and the Piece, along with the opening video described in Clause 13. Claims raised after this window are difficult to verify with our Delivery Partner and may not be accepted.

Verified claims are resolved at our discretion by replacement, repair or full refund, whichever you prefer where the Piece remains available.

19. Forever Wardrobe — Buyback Promise

Every delivered piece from our sterling silver line is enrolled in the Forever Wardrobe and may be exchanged within 180 days of delivery for exchange credit worth 50% of the price you paid for it. A piece from our demi-fine line carries exchange credit worth 35% on the same terms. Both are subject to the terms shown on the Forever Wardrobe page and to the Piece being verifiable as a MAYERI creation through its hallmark, HUID or purchase record.

Exchange credit is assessed on the Piece as delivered, at its line's rate. Making charges, stone value, plating and applicable taxes are neither refundable nor exchangeable separately, and personalised and made-to-order pieces are recorded in the Forever Wardrobe for reference only and do not carry exchange credit.

Exchange credit may be applied only against a fresh purchase of equal or higher value and is not paid out in cash. Pieces damaged beyond ordinary wear, tampered with, or bearing an illegible hallmark may be declined.

20. Buy-back & Valuation

Where a buy-back is offered, valuation is carried out at our workshop using calibrated equipment, and the assessed weight and purity recorded by us are final for the purposes of that transaction. You may decline the valuation, in which case the Piece is returned to you unchanged at no cost.

Buy-back requires the original invoice, a valid government-issued photo identity document and, where required by law, PAN details. Payment is made only by bank transfer to an account in the name of the invoice holder.

21. Warranty

Jewellery is warranted against manufacturing defects for 6 months from the date of delivery. Within this period we repair or, at our discretion, replace a Piece that shows a genuine defect in workmanship, at no charge.

The warranty does not cover the following, which arise from use rather than from workmanship.

• Tarnishing, oxidation, dulling and normal plating wear.
• Stone loss or bending caused by impact, pressure or being caught on fabric.
• Scratches, dents and general wear consistent with daily use.
• Damage from perfume, deodorant, hair products, chlorine, cleaning agents and cosmetics.
• Repairs, resizing, polishing or replating carried out by anyone other than MAYERI.
• Loss or theft of the Piece.

22. Care of Your Jewellery

Thoughtful care keeps a piece looking as it did on the first day. We recommend the following.

• Wear jewellery last, after applying fragrance, lotion and cosmetics, and remove it first at the end of the day.
• Remove pieces before bathing, swimming, exercising, cooking and sleeping.
• Store each piece separately in the anti-tarnish pouch provided, away from humidity and direct sunlight.
• Wipe with the dry cloth supplied after wear; avoid toothpaste, baking soda and household cleaners.
• Have prongs and clasps checked once a year — a loose prong noticed early saves a lost stone.

23. Gifting & Gift Wrapping

Complimentary gift wrapping and a handwritten note are available at checkout. Where an Order is marked as a gift, the invoice is sent to the buyer by email and a price-free packing slip accompanies the parcel.

Returns and exchanges on a gifted Order may be initiated only by the buyer of record, unless the buyer authorises the recipient in writing.

24. Reviews, Photographs & User Content

By submitting a review, photograph, video or comment, you grant MAYERI a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content on our website, in our stores and across our marketing channels, with attribution to your display name.

You confirm that the content is your own, that it does not infringe anyone's rights, and that it contains no unlawful, misleading or offensive material. We may decline to publish, or remove, any content at our discretion, and we do not publish incentivised reviews as though they were unpaid.

25. Communications & Consent

By placing an Order you consent to receive transactional messages about it — confirmation, dispatch, delivery, returns and refunds — by email, SMS and WhatsApp. These are service messages and cannot be opted out of while an Order is in progress.

Promotional messages are sent only where you have opted in, and every such message carries an unsubscribe option that we honour within 7 Working Days.

26. Fraud Prevention & Suspension

We may place an Order on hold, request verification of identity or payment, restrict Cash on Delivery, or suspend an account where we reasonably suspect fraud, chargeback abuse, use of stolen payment instruments, or repeated refusal of delivered parcels.

Where a suspension is found to be unwarranted, the account is restored in full and any pending Order is processed without loss of the price originally confirmed.

27. Intellectual Property

All designs, drawings, photographs, illustrations, copy, the MAYERI name, logo and marks, and the look and feel of this website are our intellectual property or are used by us under licence. They may not be copied, reproduced, manufactured, adapted or used for any commercial purpose without our prior written permission.

Purchasing a Piece transfers ownership of that physical article only. It does not transfer any right in the design, and it does not permit reproduction of the design in any material or medium.

28. Privacy & Data Protection

We collect only the information needed to fulfil your Order and to serve you better — your name, contact details, delivery address, order history and, where legally required, identity documents for buy-back. We do not sell your personal data.

Your details are shared with Delivery Partners, payment processors and communication providers strictly to complete your Order, under contractual confidentiality obligations, and are retained for as long as required by tax and company law. Our full Privacy Policy explains your rights of access, correction, withdrawal of consent and grievance.

29. Cookies & Tracking

This website uses cookies and similar technologies to keep your bag intact between visits, to remember your preferences, to measure how the site is used and to make recommendations relevant to you.

You may disable non-essential cookies in your browser settings. Essential cookies cannot be disabled without affecting core functions such as your shopping bag, wishlist and checkout.

30. Third-Party Links & Services

Our website may link to third-party sites, payment gateways and social platforms. Those services operate under their own terms and privacy policies, over which we have no control, and we are not responsible for their content, availability or practices.

A link on our website is not an endorsement, and any dealing you have with a third party is between you and that third party.

31. Force Majeure

We are not liable for delay in or failure of performance caused by events beyond our reasonable control, including natural calamity, epidemic, fire, flood, war, civil unrest, strike, cyber attack, failure of telecommunications or power, restrictions imposed by any authority, or disruption at a Delivery Partner.

Where such an event continues for more than 30 days, either party may cancel the affected Order and we will refund the amount paid for it in full.

32. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any Order is limited to the amount you actually paid for that Order.

We are not liable for indirect, incidental, special or consequential loss, including loss of profit, business, opportunity, goodwill or sentimental value, even where we have been advised of the possibility of such loss. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

33. Indemnity

You agree to indemnify and hold harmless MAYERI, its directors, employees and partners from any claim, loss, liability or expense arising out of your breach of these Terms, your misuse of the website, or your infringement of the rights of any third party.

34. Changes to these Terms

We may amend these Terms from time to time to reflect changes in law, in our processes or in the services we offer. The amended version takes effect when published on this website, and the date at the top of this document is updated accordingly.

The Terms that apply to an Order are the Terms in force at the moment that Order was confirmed. Amendments are not applied retrospectively to a confirmed Order.

35. Severability & Waiver

If any provision of these Terms is held to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force. A failure or delay by us in enforcing any right is not a waiver of that right, and a waiver given on one occasion does not extend to any other.

These Terms, together with the policies referred to in Clause 1, constitute the entire agreement between you and us in relation to your Order, and supersede any prior discussion or representation.

36. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to the grievance process in Clause 37, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or in connection with them.

The parties will first attempt to resolve any dispute amicably within 30 days of written notice before commencing proceedings.

37. Grievance Redressal & Contact

For any concern, write to Info@mayerihoj.com with your Order number and a description of the issue. We aim to acknowledge every query within 48 working hours and to resolve it within 15 Working Days.

If a concern remains unresolved, it may be escalated to our Grievance Officer, MAYERI Jewels, C-Scheme, Jaipur, Rajasthan 302001 (GSTIN: 08NCGPS9919M1ZB), at Info@mayerihoj.com, who will respond within 30 days as required under applicable consumer protection law.

38. Acknowledgement

By ticking the agreement box below and proceeding to checkout, you confirm that you have read this document to the end, that you understand it, and that you accept these Terms in respect of the Order you are about to place. A copy of the Terms in force at that time is available on request from our care team.