1. What you can raise with us
You may contact us regarding:
- Orders
- Payments
- Delivery
- Returns
- Refunds
- Exchanges
- Products
- Forever Wardrobe
- Privacy/data concerns
- Other website or service-related issues
2. How to raise a complaint
Please provide:
- Order ID, where applicable
- Registered name
- Registered email/mobile number
- Details of the complaint
- Supporting documents/photos, where relevant
3. Reference number
Mayeri will provide a complaint/reference number where applicable.
4. Grievance Officer
Email: Info@mayerihoj.com
Phone/WhatsApp: +91 73402 62129
Address: MAYERI Jewels, C-Scheme, Jaipur, Rajasthan 302001
5. Response timelines
Mayeri will acknowledge consumer grievances within 48 hours and endeavour to resolve them within 30 days of receipt, subject to the nature and complexity of the complaint and applicable law.
Where required, Mayeri will provide the complainant with a copy/details of the complaint as recorded by the Grievance Officer.
Also see
Questions we have not answered here? Write to Info@mayerihoj.com.