Shipping & Delivery Policy

1. Shipping charges

Prepaid orders ship free across India, subject to serviceability of the delivery PIN code.

Cash on Delivery (COD) orders carry a ₹99 Shipping & COD Handling Fee, charged at checkout. This fee is separate from the product price and applicable taxes.

2. Dispatch & delivery timelines

Orders are generally dispatched within 1–2 working days of successful order confirmation.

Delivery generally takes 3–7 working days after dispatch, depending on the delivery location and courier serviceability. Remote or difficult-to-service locations may require additional time.

During launches, sales, holidays or circumstances beyond Mayeri's reasonable control, delivery may take longer than these estimates.

3. Order tracking

Tracking information may be shared through SMS, WhatsApp and/or email once your order is dispatched.

4. Address changes

An address change may be requested any time before dispatch. Once an order has been dispatched, an address change may not be possible.

Please contact Mayeri Support as soon as possible if you need to update your delivery address.

5. Non-delivery (NDR)

NDR (Non-Delivery Report) occurs when a shipment cannot be delivered.

• Incorrect or incomplete address
• Incorrect or unreachable phone number
• Refusal to accept the order
• Repeated unavailability at the delivery address
• Repeated failed delivery attempts

6. Fees on failed delivery

For customer-related NDR on COD orders, the ₹99 Shipping & COD Handling Fee is non-refundable.

This fee will not be forfeited where the delivery failure is attributable to Mayeri, including an incorrect shipment or other Mayeri-attributable error.

Re-dispatch after a customer-related NDR may be subject to applicable additional shipping charges.

7. Damaged or incorrect orders

If you receive a damaged, incorrect or incomplete order, contact Mayeri Support within 2 days of delivery.

Please retain the product, packaging and all included items until the issue is resolved. Photographs, videos and/or an unboxing video may be requested for verification.

8. Delivery delays

Mayeri will reasonably assist with delivery issues raised by customers.

Mayeri is not responsible for delays caused by circumstances beyond its reasonable control, including courier disruptions, natural events, strikes, government restrictions or other force-majeure circumstances, subject to applicable law.

9. Contact

For any shipping or delivery query, write to Info@mayerihoj.com with your order ID.