Raise a return within 2 days of delivery. A ₹99 Return Reverse-Pickup Fee applies to customer-initiated returns.
1. 2-day no-questions-asked returns
Mayeri offers a 2-day no-questions-asked return on eligible products. The return request must be raised within 2 days from the date of delivery.
"No questions asked" applies to eligible change-of-mind returns; all other eligibility conditions in this policy continue to apply.
2. Return conditions
To be eligible for return, the product must be:
- Unused and unworn
- In its original condition
- Free from damage, alteration or signs of use
- Returned with original packaging
- Returned with tags, box and accessories, where applicable
- Complete with all components
3. Verification
All returns are subject to verification on receipt.
4. Customer return fee
A ₹99 Return Reverse-Pickup Fee applies to customer-initiated returns and is deducted from the eligible refund.
For verified damaged, incorrect or missing products attributable to Mayeri, this fee will not be charged.
5. Damaged, incorrect or missing products
Contact Mayeri Support within 2 days of delivery. Mayeri may request photographs, packaging images, videos or an unboxing video to verify the issue.
Where the issue is attributable to Mayeri, the applicable resolution will be provided in accordance with the circumstances and applicable law.
6. Exchanges
Eligible products may be exchanged within the applicable 2-day period, subject to availability.
If the replacement product costs more, you pay the difference. If it costs less, the difference is generally issued as Mayeri Wallet Credit.
7. Refunds
Refunds are initiated within 7–10 working days after the returned product is received and successfully verified. The time for the amount to appear in your account may depend on your payment method, bank or payment service provider.
The refundable amount is based on the amount actually paid for the eligible product/order, after applicable deductions under this policy. For COD orders, the ₹99 Shipping & COD Handling Fee is non-refundable where the return is customer-initiated or the NDR is customer-related.
8. Wallet Credit
Where Wallet Credit is issued:
- It is linked to your Mayeri account or registered details.
- It cannot be withdrawn or converted into cash.
- It cannot be transferred or sold.
- It may be subject to the applicable Wallet and Forever Wardrobe terms.
9. Non-returnable products
Unless otherwise required by applicable law, the following may be non-returnable:
- Customised or personalised products
- Products specifically marked final-sale/non-returnable
- Certain limited-edition products specifically excluded
- Certain collaboration products specifically excluded
- Giveaway products
10. Sale / discounted products
Sale and discounted products remain eligible for return unless specifically marked final sale/non-returnable.
11. Fraud & abuse
Mayeri may investigate suspected fraudulent, duplicate or abusive return activity and take appropriate action in accordance with applicable law.
Nothing in this policy is intended to restrict any consumer right that cannot lawfully be restricted.
12. Contact
Raise a return or refund query at Info@mayerihoj.com with your order ID.
Also see
Questions we have not answered here? Write to Info@mayerihoj.com.